Repairs and replacements without a labour charge. You pay for the parts — we don't bill you for the work, the visit, or the time it takes.
Best for homeowners, condos and smaller homes.
$150/month
6-month minimum term, then month to month.
Best for large homes, families and landlords — anyone who wants zero plumbing worries.
$250/month
6-month minimum term, then month to month.
Labour included on every repair and replacement. 6-month minimum term, then month to month.
Plain boundaries, so there's nothing to argue about when we're standing in your basement.
The rule in one sentence: if it's above ground and we're fixing or replacing something that failed, the labour is included. If the pipe has to be dug up — water line or sewer line, repair or replacement — we quote it separately.
| Feature | Essentials — $150/mo | Premium — $250/mo |
|---|---|---|
| Repair & replacement labour | Included | Included |
| Parts, materials & fixtures | Billed separately | Billed separately |
| Service call fee | $0 | $0 |
| Emergency call fee | $50 — down from $150 | $0 — waived entirely |
| VIP scheduling | Front-of-line booking | Front-of-line booking |
| Drain cleaning | 1× per year | 1× per year |
| Water heater flush (owned units) | 1× per year | 1× per year |
| Whole-home plumbing inspection | Not included | 1× per year |
| Seasonal winterization | Not included | Included — irrigation blow-out where fitted |
| Renovations & upgrades | Standard rates | 20% off labour |
| Workmanship warranty | 1 year | 5 years, while the membership is active |
| Minimum term | 6 months, then month to month | 6 months, then month to month |
| Best for | Homeowners, condos and smaller homes | Large homes, families and landlords |
| Join | Join Essentials — $150/mo | Join Premium — $250/mo |
Labour is the biggest line on almost every plumbing invoice. Membership removes that line.
On a typical repair or replacement, our time is the largest part of what you'd pay. Members don't see that charge at all — the invoice is parts, and nothing else. A couple of jobs in a year and Essentials has covered itself.
Service calls are $0 on both plans, so there's no reason to put off a small problem. Emergencies drop to $50 on Essentials — a third of the standard $150 — and are free outright on Premium.
Premium adds a whole-home inspection, seasonal winterization, a 5-year workmanship warranty and 20% off renovation labour. On a larger property — or one with a renovation coming — the reno discount alone can outrun a year of the difference.
Our time and work on repairs, and on like-for-like replacement of something that's failed — a water heater, a toilet, a tap, a sump pump, a shut-off valve, a section of above-ground pipe. You pay for the parts; we don't bill you for the work or the visit. Anything that has to be dug up is quoted separately — sewer lines and underground water service lines alike, whether we're repairing or replacing them. Whole-home repiping, full-system replacement and renovation work are quoted separately too, and a rented water heater is excluded, since the flush and any replacement apply only to tanks you own.
No. Parts, materials and fixtures are billed separately on both plans — that's the one thing the membership never covers. The labour to fit them is what's included.
Both include repair and replacement labour, $0 service calls, VIP scheduling and an annual water heater flush on a tank you own. Premium adds a free emergency call-out instead of the $50 Essentials fee, a whole-home inspection each year, seasonal winterization, 20% off renovation labour, and a 5-year workmanship warranty in place of one year.
Yes, and it's free. Before the labour benefit starts we walk your plumbing and note anything already leaking, blocked, seized or on its way out. Those items go on your membership record and are quoted at standard rates — the membership covers what fails after you join, not what was already broken when you signed up. It takes about an hour and we book it when you sign up.
Both plans carry a 6-month minimum term. After six months the membership continues month to month. You can cancel by phone or email and it takes effect at the end of your current billing month. There's no cancellation fee.
Yes, in either direction. Switching plans doesn't restart the 6-month term — the time you've already served carries across.
No. The water heater flush, the drain cleaning, and on Premium the annual inspection and seasonal winterization, reset at the start of each membership year and don't carry forward.
No. The Premium warranty covers our workmanship for 5 years from the date of each job, and only while the membership stays active — it ends if the membership is cancelled. Essentials carries a 1-year workmanship warranty. Parts and fixtures carry their own manufacturer warranties, which we point you to on the invoice.
Pick a plan and we'll confirm the details and book your free enrolment inspection. Or call and we'll set it up on the phone.
