Emergency plumber, any hour, across Vaughan and York Region
Burst pipe, flooding, sewage backing up, or no water at all. Call and you get a person, not a voicemail box — nights, weekends and holidays included. We'll talk you through shutting the water off while we're on the way.
While you're waiting for us
In this order. Steps one and two are the ones that limit the damage.
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Shut off the main water valve
Basement, on the wall facing the street, near where the service enters — usually beside the meter. A round wheel turns clockwise and may need several full turns. A lever is closed when it sits across the pipe at ninety degrees. If it's a sewage backup rather than a supply leak, skip this and go to step three.
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Kill the power to the affected area — but only if it's safe
If water is near outlets, appliances or coming through a ceiling light, switch that circuit off at the panel. Never stand in water to reach the panel, and don't touch it with wet hands. If you can't get to it safely, leave it, stay out of the room, and tell us when you call.
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Stop using every drain in the house
If sewage is coming up, everything you run — a tap, a flush, the washing machine — adds to what's already backing up. Tell everyone in the house to stop, including upstairs.
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Turn the water heater down or off
Only if the main supply is off and staying off. Gas: turn the front dial to pilot. Electric: switch off its breaker. A heater that keeps firing with no water coming in can damage itself. Skip this if reaching it means standing in water.
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Photograph everything before you clean up
Wide shots and close-ups, including anything damaged. Insurers ask, and the pictures are much easier to take now than to reconstruct afterwards. Then move what you can lift out of the water.
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Call us
Tell us where the water is, where it started, and whether you got the main shut off. Those three answers decide what we put on the van. 437-972-3137.
Is this actually an emergency?
Genuine question, asked in your interest. Out-of-hours calls carry a call-out fee, and there's no reason to pay it for something that will keep until Tuesday.
Call now, whatever time it is
- A burst pipe, or water escaping anywhere you can't stop it
- Sewage coming up through a floor drain, toilet or shower
- No water at any tap in the house
- A water heater leaking onto the floor
- Water coming through a ceiling
- A basement filling, or a sump pump that's failed mid-storm
- A frozen pipe, before it thaws and splits
This will keep until morning
- A dripping tap, however annoying
- One slow drain, with the others running fine
- A running toilet — shut its valve and deal with it tomorrow
- Low water pressure that's been that way for months
- No hot water, if you have somewhere warm to be
- A small drip you've caught in a bucket
Any of these — book online and we'll confirm a window, no call-out fee.
Not sure which column you're in? Call anyway. Working that out over the phone is free, and we'd rather tell you it can wait than have you find out the hard way that it couldn't.
What happens when you call
A person picks up. Not a call centre reading from a script, and not a voicemail box promising someone will get back to you.
We'll ask three things: where the water is, where it started, and whether you've managed to shut the main off. Those answers tell us what's actually happening and what needs to be on the van when we arrive. If you haven't found the shut-off, we'll walk you through it while we're getting moving.
Then you get a straight answer about timing. If we can be there quickly we'll tell you. If we can't, we'll say so on that call rather than leaving you waiting and hoping — because on a night when three basements are flooding, the worst thing we could do is let you sit there instead of calling someone else.
The price still gets diagnosed and agreed before work starts. That doesn't change at 3am.
Where we come out to
Emergency response covers everywhere we work: Vaughan, Maple, Woodbridge, Thornhill, Richmond Hill, King City and Markham, plus Toronto, North York, Concord, Kleinburg and north through Innisfil to Barrie.
Being based in Maple puts us near the middle of that, which is what makes fast response a real thing rather than a line on a website. The further out you are, the longer it takes — and we'll be honest about that on the phone instead of after you've waited an hour.
Asked at the worst possible moment
Where is my main water shut-off valve?
In most Ontario homes it is in the basement, on the wall facing the street, near where the service enters and usually beside the meter. Either a round wheel that turns clockwise, or a lever that closes across the pipe. Go and find yours now, while nothing is wrong.
What actually counts as a plumbing emergency?
Anything where water is escaping and you cannot stop it, anything where sewage is entering the house, and anything that has left you with no water at all. Burst pipes, a water heater emptying onto the floor, a basement filling, a main line backing up. A single dripping tap is not.
Should I turn off the water heater as well?
Yes, if you have shut off the main and expect it to stay off a while. A heater that keeps firing with no incoming water can damage itself. Gas: turn the front dial to pilot. Electric: switch off its breaker. Not if reaching it means standing in water.
What if I can't find the shut-off valve, or it won't turn?
Call us and stay on the line — we will talk you through finding it. If the valve is seized, do not force it with a wrench: an old valve that snaps makes things a great deal worse. Contain what you can with towels and buckets and move anything valuable.
Does an emergency call cost more at night?
Out-of-hours emergency calls carry a call-out fee on top of the work. Members do not pay it — $150 saved on every out-of-hours visit. The work itself is still diagnosed and priced before it starts, at night exactly as during the day. See the plans.
Is a burst pipe covered by home insurance?
Sudden and accidental water damage is commonly covered by Ontario home policies, while gradual damage from a leak left unattended often is not. Sewer backup is frequently a separate add-on. Your policy decides it, so call your insurer early, and photograph everything before you clean up.